FAQs
Q: What are your terms and conditions?
A: Click Here to review our full Terms & Conditions.
Q: What are your business hours?
A:
• Monday - Friday: 9:30 AM - 5:00 PM(Spring-Summer)
• Saturday: 8:00 AM - 2:00 PM
• Sunday: By Appointment Only
Q: Do you have a showroom?
A: No, we do not have a showroom. All rental items are displayed online for your convenience.
Q: Do you have a pickup location?
A: Yes! We now offer a pickup option for smaller rental items that do not require setup. Tent rentals, however, must be delivered and set up by our team.
Q: What are your delivery rates?
A:
• Farmington/Farmington Hills: Delivery starts at $60
• Other areas: Delivery costs vary based on distance
Q: Is there a minimum order size for delivery?
A: Yes, a minimum order of $50 is required for delivery for the local areas. Areas outside of Farmington/Farmington Hills will be higher
Q: Can I pick up my rental items instead of opting for delivery?
A: Yes! We now offer customer pickup for select rental items. However, tent rentals require delivery and professional setup to ensure safety and proper installation.
Q: Is a retainer fee required?
A: Yes, a 50% non-refundable retainer fee is required to secure your booking.
Q: Do you set up tables and chairs?
A: Tables and chairs are not included in setup, but setup can be arranged for an additional charge. We do, however, set up tents and other specific rental items that customers are not permitted to set up themselves.
Q: How much does delivery cost?
A: Delivery starts at $60 for Farmington/Farmington Hills (unless otherwise stated) and varies depending on the drop-off location.
Q: Do you accept last-minute or after-hours orders?
A: Yes, but additional fees apply:
• Rush Orders (booked 0-3 days before the event): $100 - $500 (varies by distance)
• After-Hours Delivery or Pickup (8:00 PM - 7:00 AM): $50 - $100
Q: What if my event location does not have elevator access?
A: If delivery or pickup requires stairs or an elevator, an additional $20 charge per round trip or flight of stairs will be applied.
Q: How do I confirm my order?
A: Your booking is confirmed once the retainer fee is paid. A confirmation email will be sent after payment is received.
Q: What happens if a rental item is damaged?
A: Any damaged or missing items will incur a replacement charge based on the item’s value.
Q: What if I have an urgent issue after business hours?
A: Please call 734-331-0764 or 248-876-4987 for immediate assistance. If we do not answer, leave a detailed voicemail, and we will get back to you as soon as possible.
Q: How far in advance should I place my rental order?
A: We require at least one week’s notice for all rentals. Full payment is due at that time. If booking within a shorter timeframe, a rush fee will apply. The earlier the better, you can book up to a full year ahead of time.
Q: When is the retainer fee due?
A: The retainer fee is due immediately upon receiving the invoice, unless other arrangements have been made.
Q: What happens if I don’t pay my retainer fee on time?
A: We allow three (3) days for payment before your rental is automatically canceled.
Q: Will you still show up if my retainer fee is not paid?
A: No. If your retainer fee is not paid, we will not deliver or set up your rental items.
Q: Do you require a security deposit?
A: In some cases, a refundable security deposit may be required depending on the rental items. You will be informed if this applies to your order.
Q: What payment methods do you accept?
A: We accept cash, debit/credit cards, and online payments. We're currently using PayPal, but we do have other payment platforms. Payments must be made in full before delivery or pickup.
Q: What happens if I need to cancel my reservation?
A: All retainer fees are non-refundable, regardless of the reason for cancellation. If you need to reschedule, please contact us as soon as possible to see if we can accommodate your new date. We allow up to a year to use funds previously spent.
Q: Can I make changes to my rental order after booking?
A: Yes, changes can be made up to one week before your event, subject to availability. During the busy months, it may not be possible to add items. Additional charges may apply if adding items.
Q: What happens if the weather is bad on my event day?
A: We recommend having a backup plan for outdoor events. Tent rentals are still delivered rain or shine. However, we do not set up in severe weather conditions (e.g., high winds, lightning). If you need to reschedule, please contact us ASAP.
Q: Do you provide linens, decorations, or catering equipment?
A: We currently do provide linens, they're not listed on the website but it is offered and it must be a minimum of two weeks notice. We do have Rolling Chafing Dishes, we only have 4 available. Please check our website for available items.
Q: How long is the rental period?
A: Standard rentals are for 24 hours unless otherwise specified. Additional rental time may be available for an extra fee.
Q: Do you offer setup and breakdown services?
A: We only set up tents and specific rental items. Tables and chairs do not include setup, it starts at $100, but you can request setup services for an extra charge.
Q: How far do you deliver?
A: We primarily service Serving Farmington Hills and surrounding areas(Oakland, Wayne an parts of Macomb County, South of 15 Mile). However, we may deliver further for an additional fee. Contact us for a quote.
Q: Do you offer package deals?
A: Yes! We offer pre-made rental packages that include tents, tables, and chairs. Check our website for package options.